|
Client Charter |
Achievement |
|||
|
Fulfill Client Charter Duration/Standard |
Exceed Client Charter Duration/Standard |
|||
|
Number Fulfilling Standard |
% |
Number Exceeding Standard |
% |
|
| 1.All development projects are implemented according to schedule. |
230 |
97.87% |
5 |
2.13 |
|
Number of projects approved in 2015 amounted to 202. There are 27 projects earmarked, 65 new projects and 9 cancelled project making the current active projects as 231. |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
4 |
100 |
- |
- |
| 3. All official government functions are carried out in a professional, precise and effective manner. |
36 |
100 |
- |
- |
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. | 332 | 100 | 0 | 0 |
| 5. Application (of which forms are complete) and registration of low cost and low medium cost housing are processed within one (1) day after they are received. | 11063 | 88.34 | 1460 | 11.66 |
| Client Charter for the month of December 2015 was not achieved because the Housing Division has been involved in a series of testing the system and closure of the system. For information, the Housing Division in collaboration with the State Information, Technology and Communication Centre, is in the process of developing a new Housing Information System. | ||||
| 6.Feedback of complaints are disseminated within fifteen (15) days from the date they are received. | 518 |
100 |
- |
- |
| 7.Payment is made within seven (7) days upon receipt of complete application documents. |
17639 |
100 |
- |
- |
| 8.Executive Council (Exco) Meeting papers are prepared within seven (7) working days from the date directive is received. |
1271 |
100 |
- |
- |
| 9.Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. |
1142 |
100 |
- |
- |
| 10.State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
2
|
100
|
-
|
-
|
| 11.Replies to applications / matters on human resource services which are complete are processed and results given within seven (7) days from the date they are received. |
7902 |
100 |
- |
- |
