Client Charter

Achievement

Fulfilled Client Charter Duration / Standard

Exceeded Client Charter

Number Fulfilling
Standard

%
Fulfilling
Standard

Number
Exceeding
Standard

%
Exceeding
Standard

1.95% physical projects implemented according to schedule (P.01)
250 100% - -

There are 250 active projects until 31 Oct 2020

On schedule             = 250 projects (100%)
Planning phase         = 34(13.6%)
Procurement phase   = 11 projects (4.4%)
Execution phase        = 144 (57.6%)
Complete                  = 17 (14.29%)

2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration.
5 100% - -
-
3. All official government functions are carried out in a professional, precise and effective manner.
1 0% -
 -
-
4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application.
250 100%    
-
5. Application (of which forms are complete) and registration of Affordable Housing (RMM) 'A', 'B', 'C1', 'C2' & 'C3', State Government Public Housing are processed whitin one (1) day after they are received.
2998
100% - -
 -
6. Feedback of complaints are disseminated within fifteen (15) days from the date they are received.
84 100% - -
 -
7. Payment is made within seven (7) days upon receipt of complete application documents.

11,988

100% - -
-

8. Executive Council (EXCO) Meeting papres are prepared within seven (7) working days from the date directive is received.

873

100%

-

-

-
9. Exco decisions are mplemented not later than saven (7) days after the Exco minutes is confirmed.

851

100%

-

-

-
10. State Assembly matters are implemented efficiently according to schedule and dates stipulated.

2

100% - -

-

11. Replies to applications/matters on human resource services, which are complete, are processed and results given within seven (7) days from the date they are received.

4762

100%

-

-

-