|
Client Charter |
Achievement |
|||
|
Fulfilled Client Charter Duration/Standard |
Exceeded Client Charter Duration/Standard |
|||
|
Number Fulfilling Standard |
% |
Number Exceeding Standard |
% |
|
| 1) 95% physical projects implemented according to schedule (P.01). |
190 |
100.00% |
0 |
0 |
|
190 Projects with 96.94% meet the standards set while there are 6 projects with 3.06% of the total projects earmarked. |
||||
| 2) Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
5 |
100.00% |
0 |
0 |
| 3) All official goverment functions are carried out in a professional, precise and effective manner. |
16 |
100.00% |
0 |
0 |
| 4) Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. |
404 |
100.00% | - | - |
| 5) Application (of which forms are complete) and registration of low cost and low medium cost housing are processed within one (1) day after they are received. |
8913 | 98.05% | 177 | 1.95% |
| 6) Feedback of complaints are disseminated within fifteen (15) days from the date they are received. |
327 |
100.00% |
0 |
0 |
| **7 more complaints received in September 2016 to be investigated by the relevant departments/agencies and still not pass the period of 15 days. | ||||
| 7) Payment is made within seven (7) days upon receipt of complete application documents. |
12,205 Vouchers |
100.00% |
0 |
0 |
|
8) Executive Council (Exco) Meeting papers are prepared within seven (7) working days from the date directive is received. |
869 | 100.00% |
0 |
0 |
| 9) Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. |
841 |
100.00% |
0 |
0 |
| 10) State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
1 |
100.00% |
0
|
0
|
| 11) Replies to applications / matters on human resource services, which are complete, are processed and result given within seven (7) days from the date they are received. |
4790 |
100.00% |
0 |
0 |
