|
Client Charter |
Achievement |
|||
|
Fulfill Client Charter Duration/Standard |
Exceed Client Charter Duration/Standard |
|||
|
Number Fulfilling Standard |
% |
Number Exceeding Standard |
% |
|
| 1.95% physical projects implemented according to schedule (P.01) |
178 |
100.00% |
3 |
1.66% |
|
168 projects with 98.34% meet the standards set while there are 3 projects with 1.66% of the total projects earmarked. |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
5 |
100 |
- |
- |
| 3. All official government functions are carried out in a professional, precise and effective manner. |
5 |
100 |
- |
- |
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. | Closing date for student loan applications this year is on 30 August 2016, Hence, there is no achievement report this month. | |||
| 5. Application (of which forms are complete) and registration of low cost and low medium cost housing are processed within one (1) day after they are received. | 4550 |
97.4% |
120 |
2.60% |
| 6.Feedback of complaints are disseminated within fifteen (15) days from the date they are received. | 179 | 100 | - | - |
|
**16 more complaints received in May 2016 to be investigated by the relevant departments/agencies and still not pass the period of 15 days. |
||||
| 7.Payment is made within seven (7) days upon receipt of complete application documents. |
6887 Voucher |
100 |
- |
- |
| 8.Executive Council (Exco) Meeting papers are prepared within seven (7) working days from the date directive is received. | 441 |
100 |
- |
- |
| 9.Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. | 421 |
100 |
- |
- |
| 10.State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
1
|
100
|
-
|
-
|
| 11.Replies to applications / matters on human resource services which are complete are processed and results given within seven (7) days from the date they are received. |
2951 |
100 |
- |
- |
