|
Client Charter |
Achievement |
|||
|
Fulfill Client Charter Duration/Standard |
Exceed Client Charter Duration/Standard |
|||
|
Number Fulfilling Standard |
% |
Number Exceeding Standard |
% |
|
| 1.All development projects are implemented according to schedule. |
211 |
99.06% |
2 |
0.94% |
|
Number of projects approved in 2015 amounted to 202. There are 27 projects earmarked, 45 new projects and 7 cancelled project making the current active projects as 200. |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
4 |
100 |
- |
- |
| 3. All official government functions are carried out in a professional, precise and effective manner. |
29 |
100 |
- |
- |
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. | 332 | 100 | ||
| 5. Application (of which forms are complete) and registration of low cost and low medium cost housing are processed within one (1) day after they are received. | 8805 |
96.74 |
297 |
3.26 |
| 6.Feedback of complaints are disseminated within fifteen (15) days from the date they are received. | 319 |
100 |
- |
- |
|
** 8 more complaints received in June 2015 are still being investigated by the relevant |
||||
| 7.Payment is made within seven (7) days upon receipt of complete application documents. |
8665 |
100 |
- |
- |
| 8.Executive Council (Exco) Meeting papers are prepared within seven (7) working days from the date directive is received. |
666 |
100 |
- |
- |
| 9.Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. |
623 |
100 |
- |
- |
| 10.State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
1
|
100
|
-
|
-
|
| 11.Replies to applications / matters on human resource services which are complete are processed and results given within seven (7) days from the date they are received. |
4923 |
100 |
- |
|
