|
Client Charter |
Achievement |
|||
|
Fulfilled Client Charter Duration / Standard |
Exceeded Client Charter |
|||
|
Number Fulfilling |
% |
Number |
% |
|
| 1.95% physical projects implemented according to schedule (P.01) |
119 | 100% | - | - |
|
There are 119 active projects until 31 Jan 2020 On schedule = 119 projects (100%) |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
3 | 100% | - | - |
| - | ||||
| 3. All official government functions are carried out in a professional, precise and effective manner. |
3 | 0% | - |
- |
| there is no official ceremony for the Penang State Government during February 2020 | ||||
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. |
Closing date for Student loan Applications 2018 is on 30 August 2020. There is no achievement report this month. | |||
| 5. Application (of which forms are complete) and registration of Affordable Housing (RMM) 'A', 'B', 'C1', 'C2' & 'C3', State Government Public Housing are processed whitin one (1) day after they are received. |
TBC |
TBC | - | - |
| - | ||||
| 6. Feedback of complaints are disseminated within fifteen (15) days from the date they are received. |
TBC | TBC | - | - |
| - | ||||
| 7. Payment is made within seven (7) days upon receipt of complete application documents. |
TBC |
TBC | - | - |
| - | ||||
|
8. Executive Council (EXCO) Meeting papres are prepared within seven (7) working days from the date directive is received. |
TBC |
TBC |
- |
- |
| - | ||||
| 9. Exco decisions are mplemented not later than saven (7) days after the Exco minutes is confirmed. |
TBC |
TBC |
- |
- |
| - | ||||
| 10. State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
2 |
- | - | - |
|
Held on May & Nov 2019 |
||||
| 11. Replies to applications/matters on human resource services, which are complete, are processed and results given within seven (7) days from the date they are received. |
527 |
100% |
- |
- |
| - | ||||
