|
Client Charter |
Achievement |
|||
|
Fulfilled Client Charter Duration / Standard |
Exceeded Client Charter |
|||
|
Number Fulfilling |
% |
Number |
% |
|
| 1.95% physical projects implemented according to schedule (P.01) | 238 | 100% | - | - |
|
There are 238 active projects until 31 October 2018. On schedule = 158 projects (66.39%) |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. | 4 | 100% | - | - |
| Addition of one new project, Penang Transport Masterplan (TMP) | ||||
| 3. All official government functions are carried out in a professional, precise and effective manner. | - |
- |
||
| Justification if Client Charter standards are not met. | ||||
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. | 381 | 100% | - | - |
| Justification if Client Charter standards are not met. | ||||
| 5. Application (of which forms are complete) and registration of Low Cost / Medium Cost State Government Public Housing are processed whitin one (1) day after they are received. |
4904 | - | - | - |
| Justification if Client Charter standards are not met. | ||||
| 6. Feedback of complaints are disseminated within fifteen (15) days from the date they are received. |
950 |
100% | - | - |
| Justification if Client Charter standards are not met. | ||||
| 7. Payment is made within seven (7) days upon receipt of complete application documents. | 13,116 | 100% | - | - |
| Justification if Client Charter standards are not met. | ||||
|
8. Executive Council (EXCO) Meeting papres are prepared within seven (7) working days from the date directive is received. |
1016 | 100% | - | - |
| Justification if Client Charter standards are not met. | ||||
| 9. Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. |
986 |
100% |
- |
- |
| Justification if Client Charter standards are not met. | ||||
| 10. State Assembly are held once every six (6) months from the last assembly date within a term. |
1 | 100% | - | - |
| Dates for State Assemblies are 2 - 10 August 2018.
(No State Assemblies were held during May due to preparations for GE14 / PRU14) |
||||
| 11. Replies to applications/matters on human resource services, which are complete, are processed and results given within seven (7) days from the date they are received. |
7610 |
100% |
- |
- |
| Justification if Client Charter standards are not met. | ||||
