|
Client Charter |
Achievement |
|||
|
Fulfilled Client Charter Duration / Standard |
Exceeded Client Charter |
|||
|
Number Fulfilling |
% |
Number |
% |
|
| 1.95% physical projects implemented according to schedule (P.01) |
206 | 100% | - | - |
|
There are 206 active projects until 30 April 2018. On schedule = 192 projects (93.2%) |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
2 | 100% | - | - |
| Addition of one (1) new project. Publication of the Penang State Transport Master Plan Blueprint. | ||||
| 3. All official government functions are carried out in a professional, precise and effective manner. |
- | - | - |
- |
| - | ||||
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. |
Closing date for Student loan Applications 2018 is on 30 August 208. There is no achievement report this month. | |||
| 5. Application (of which forms are complete) and registration of Affordable Housing (RMM) 'A', 'B', 'C1', 'C2' & 'C3', State Government Public Housing are processed whitin one (1) day after they are received. |
1713 |
100% | - | - |
| 6. Feedback of complaints are disseminated within fifteen (15) days from the date they are received. |
195 complaints |
100% | - | - |
| 7. Payment is made within seven (7) days upon receipt of complete application documents. |
4180 |
100% | - | - |
|
8. Executive Council (EXCO) Meeting papres are prepared within seven (7) working days from the date directive is received. |
413 |
100% |
- |
- |
| 9. Exco decisions are mplemented not later than saven (7) days after the Exco minutes is confirmed. |
413 |
100% |
- |
- |
| 10. State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
- |
- | - | - |
| State Legislative Assembly date is set to be in May dan November 2018. | ||||
| 11. Replies to applications/matters on human resource services, which are complete, are processed and results given within seven (7) days from the date they are received. |
3321 |
100% |
- |
- |
