|
Client Charter |
Achievement |
|||
|
Fulfill Client Charter Duration/Standard |
Exceed Client Charter Duration/Standard |
|||
|
Number Fulfilling Standard |
% |
Number Exceeding Standard |
% |
|
| 1.95% physical projects implemented according to schedule (P.01) |
180 |
100.00% |
0 |
0 |
|
180 projects with 97.83% meet the standards set while there are 4 projects with 2.17% of the total projects earmarked. |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
5 |
100 |
- |
- |
| 3. All official government functions are carried out in a professional, precise and effective manner. |
8 |
100 |
- |
- |
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. | Closing date for student loan applications this year is on 30 August 2016, Hence, there is no achievement report this month. | |||
| 5. Application (of which forms are complete) and registration of low cost and low medium cost housing are processed within one (1) day after they are received. | 6882 |
99.37% |
43 |
0.63% |
| 6.Feedback of complaints are disseminated within fifteen (15) days from the date they are received. | 236 | 100 | - | - |
|
**3 more complaints received in June 2016 to be investigated by the relevant departments/agencies and still not pass the period of 15 days. |
||||
| 7.Payment is made within seven (7) days upon receipt of complete application documents. |
8472 Voucher |
100 |
- |
- |
| 8.Executive Council (Exco) Meeting papers are prepared within seven (7) working days from the date directive is received. | 599 |
100 |
- |
- |
| 9.Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. | 564 |
100 |
- |
- |
| 10.State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
1
|
100
|
-
|
-
|
| 11.Replies to applications / matters on human resource services which are complete are processed and results given within seven (7) days from the date they are received. |
3520 |
100 |
- |
- |
