|
Client Charter |
Achievement |
|||
|
Fulfill Client Charter Duration/Standard |
Exceed Client Charter Duration/Standard |
|||
|
Number Fulfilling Standard |
% |
Number Exceeding Standard |
% |
|
| 1.All development projects are implemented according to schedule. |
227 |
98.27% |
4 |
1.73% |
|
Number of projects approved in 2015 amounted to 202. There are 27 projects earmarked, 65 new projects and 9 cancelled project making the current active projects as 231. |
||||
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
4 |
100 |
- |
- |
| 3. All official government functions are carried out in a professional, precise and effective manner. |
33 |
100 |
- |
- |
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. | 332 |
100 | - | - |
| 5. Application (of which forms are complete) and registration of low cost and low medium cost housing are processed within one (1) day after they are received. | 10133 | 90.33 | 1011 | 9.07 |
|
The Housing Division Client Charter for October 2015 was not achieved as more than 100 application from developers were received and the development of affordarble housing priced between RM200,000 – RM400,00 has increased rapidly in Penang. |
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| 6.Feedback of complaints are disseminated within fifteen (15) days from the date they are received. | 489 |
100 |
- |
- |
|
|
||||
| 7.Payment is made within seven (7) days upon receipt of complete application documents. |
14769 |
100 |
- |
- |
| 8.Executive Council (Exco) Meeting papers are prepared within seven (7) working days from the date directive is received. |
1132 |
100 |
- |
- |
| 9.Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. |
1025 |
100 |
- |
- |
| 10.State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
2
|
100
|
-
|
-
|
| 11.Replies to applications / matters on human resource services which are complete are processed and results given within seven (7) days from the date they are received. |
7573 |
100 |
- |
|
