Client Charter

Achievement

Fulfilled Client Charter Duration / Standard

Exceeded Client Charter

Number Fulfilling
Standard

%
Fulfilling
Standard

Number
Exceeding
Standard

%
Exceeding
Standard

1.95% physical projects implemented according to schedule (P.01)
186 100% - -
TBC
2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration.
4 100% - -
-
3. All official government functions are carried out in a professional, precise and effective manner.
- - -
 -
No functions carried out during June.
4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application.
Deadline for the year 2020 is on 30 August 2020.
5. Application (of which forms are complete) and registration of Affordable Housing (RMM) 'A', 'B', 'C1', 'C2' & 'C3', State Government Public Housing are processed whitin one (1) day after they are received.
1428
 100% - -
 -
6. Feedback of complaints are disseminated within fifteen (15) days from the date they are received.
97 complaints
100% - -
 -
7. Payment is made within seven (7) days upon receipt of complete application documents.

6686

 100% - -
-

8. Executive Council (EXCO) Meeting papres are prepared within seven (7) working days from the date directive is received.

500

100%

-

-

-
9. Exco decisions are mplemented not later than saven (7) days after the Exco minutes is confirmed.

500

100%

-

-

-
10. State Assembly matters are implemented efficiently according to schedule and dates stipulated.

2

- - -

-

11. Replies to applications/matters on human resource services, which are complete, are processed and results given within seven (7) days from the date they are received.

2362

100%

-

-

-