Client Charter Achievement Report for the Month of January - April 2012
Thursday, 03 May 2012
|
|
Client Charter |
Achievement |
|
Fulfill Client Charter Duration/Standard |
Exceed Client Charter Duration/Standard |
|
Number Fulfilling Standard |
%
Fulfilling Standard |
Number Exceeding Standard |
%
Exceeding Standard |
| 1.All development projects are implemented according to schedule. |
223
|
96.1 % |
3 |
1.29 %
|
| 232 projects have been approved for implementation in 2012, 51 yet to start, 155 on schedule, three (3) behind schedule, 11 completed, six (6) postponed and six (6) yet to be updated. |
| 2. Plan, coordinate, monitor and evaluate the Socio-Economic Survey within the stipulated duration. |
3
|
100% |
-
|
-
|
| 3. All official government functions are carried out in a professional, precise and effective manner. |
5
|
100% |
- |
- |
| 4. Student loan applications are processed and the results are disseminated within one (1) month from the closing date of application. |
Application is open from 2 May to 31 July every year. |
| 5. Application (of which forms are complete) and registration of low cost and low medium cost housing are processed within one (1) day after they are received. |
3980
|
100% |
- |
- |
| 6.Feedback of complaints are disseminated within fifteen (15) days from the date they are received. |
237
|
95.95 % |
10 |
4.05 % |
| 7.Payment is made within seven (7) days upon receipt of complete application documents. |
4576 |
100% |
- |
- |
| 8.Executive Council (Exco) Meeting papers are prepared within seven (7) working days from the date directive is received. |
432
|
100% |
- |
- |
| 9.Exco decisions are implemented not later than seven (7) days after the Exco minutes is confirmed. |
400
|
100% |
- |
- |
| 10.State Assembly matters are implemented efficiently according to schedule and dates stipulated. |
1
|
100%
|
- |
- |
| 11.Replies to applications / matters on human resource services which are complete are processed and results given within seven (7) days from the date they are received. |
2988
|
100% |
- |
- |
|
